1. When a booking is confirmed
An availability result, estimate or WhatsApp message does not by itself confirm a stay. Your booking is confirmed when Maya Homes accepts the booking and sends you a confirmation after any required payment has been verified.
2. Temporary date holds
Selecting dates or opening WhatsApp does not hold an apartment. Maya Homes will confirm availability and any agreed date hold directly with you.
3. Prices and payment
Before you pay, confirm the apartment, dates, guest count, complete amount and payment currency directly with Maya Homes on WhatsApp. The advertised nightly price is the complete Maya Homes accommodation price; Maya Homes does not add a separate tax, tourism levy or other mandatory accommodation charge. The website does not take online payments.
4. Cancelling or changing your booking
Contact Maya Homes as soon as possible by WhatsApp, telephone or email and provide the booking name, apartment and stay dates. A change is subject to availability and any difference in price.
If you cancel seven or more calendar days before the check-in date, the accommodation payment is fully refundable. If you cancel three to six calendar days before the check-in date, 50% of the accommodation payment is refundable. If you cancel fewer than three calendar days before the check-in date, the accommodation payment is non-refundable.
5. Late arrival and no-show
Tell Maya Homes promptly if you expect to arrive late. A late arrival does not automatically extend the checkout time. If you do not arrive and do not contact us, the accommodation payment is non-refundable.
6. If Maya Homes must cancel
If we cannot provide a confirmed apartment because of a duplicate booking, serious maintenance problem, safety issue or another matter within our control, we will tell you promptly and offer a reasonably comparable alternative where available. If you do not accept an alternative, we will refund the accommodation payment we received for the affected stay.
If an exceptional event outside our reasonable control affects the stay, we will work with you in good faith on a safe alternative, date change or refund required by law and the circumstances.
7. How refunds are made
An approved refund will normally be returned to the original payment method. Paystack advises that a refund normally reaches the customer within 3 to 10 working days after it is submitted, although Paystack, your bank or mobile-money provider controls the final processing time. We will provide reasonable confirmation of the refund request. Paystack does not return its transaction charge to Maya Homes, but that business cost does not reduce the guest refund calculated under this policy.
8. Check-in, checkout and guests
Unless confirmed otherwise in writing, check-in begins at 2:00 PM and checkout is by 11:00 AM. The number of overnight guests must not exceed the number confirmed for the booking or the apartment's permitted occupancy. Please ask before inviting additional overnight guests or arranging an event.
9. Contact us
WhatsApp / telephone: +233 530 159 931
Email: hello@mayahomes.africa
These booking rules form part of the Website and Booking Terms.